{"id":222973,"date":"2023-05-23T07:31:00","date_gmt":"2023-05-23T05:31:00","guid":{"rendered":"https:\/\/www.angeliquelesueur.com\/?p=222973"},"modified":"2023-05-19T11:34:08","modified_gmt":"2023-05-19T09:34:08","slug":"prendre-soin-de-son-business-avec-le-customer-care","status":"publish","type":"post","link":"https:\/\/www.angeliquelesueur.com\/prendre-soin-de-son-business-avec-le-customer-care\/","title":{"rendered":"21 &#8211; Prendre soin de son business avec le customer care"},"content":{"rendered":"\n[et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbsection\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb2_5,3_5&Prime; _builder_version=\u00a0\u00bb4.19.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb2_5&Prime; _builder_version=\u00a0\u00bb4.19.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/www.angeliquelesueur.com\/wp-content\/uploads\/2023\/05\/Podcast-vignettes-3.jpg\u00a0\u00bb alt=\u00a0\u00bbLe customer care avec Doriane Baker\u00a0\u00bb title_text=\u00a0\u00bbLe customer Care\u00a0\u00bb _builder_version=\u00a0\u00bb4.20.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb3_5&Prime; _builder_version=\u00a0\u00bb4.19.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.19.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<p>Qu\u2019est-ce que le customer care ? Peut-on prendre soin de ses clients tout en conservant des limites ? En quoi le customer care est un atout pour le d\u00e9veloppement de son entreprise ? C\u2019est ce dont vient nous parler aujourd\u2019hui Doriane, experte et formatrice en customer care.<\/p>\n<p>&nbsp;<\/p>\n<p>Bonne \u00e9coute <span role=\"img\" aria-label=\"\ud83e\udd0d\">\ud83e\udd0d<\/span><\/p>[\/et_pb_text][et_pb_code _builder_version=\u00a0\u00bb4.20.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<iframe loading=\"lazy\" src=\"https:\/\/widget.spreaker.com\/player?episode_id=53927627&#038;theme=light&#038;playlist=false&#038;playlist-continuous=false&#038;chapters-image=true&#038;episode_image_position=right&#038;hide-logo=false&#038;hide-likes=false&#038;hide-comments=false&#038;hide-sharing=false&#038;hide-download=true&#038;cover_image_url=https%3A%2F%2Fd3wo5wojvuv7l.cloudfront.net%2Fimages.spreaker.com%2Foriginal%2Fb1d69e7a4f80c758ce0aeae25a783d58.jpg\" width=\"100%\" height=\"200px\" frameborder=\"0\"><\/iframe>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00a0\u00bbrow\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text content_tablet=\u00a0\u00bb\u00a0\u00bb content_phone=\u00a0\u00bb\u00a0\u00bb content_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.20.2&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb custom_padding=\u00a0\u00bb13px|140px|0px|124px||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<h2>Prendre soin de son business et de ses clients gr\u00e2ce au customer care<\/h2>\n<p>&nbsp;<\/p>\n<p>Trop souvent mis de c\u00f4t\u00e9, par manque de temps, ou de connaissances, le customer care est pourtant un \u00e9l\u00e9ment fondamental pour tout entrepreneur qui souhaite d\u00e9velopper son entreprise. Aujourd\u2019hui, j\u2019accueille Doriane, experte et formatrice en costumer care, pour parler de cette facette de notre activit\u00e9 et nous donner ses conseils pour en faire un levier.<\/p>\n<p>&nbsp;<\/p>\n<p>Durant cette super interview, nous avons parl\u00e9 de:<\/p>\n<ul>\n<li>La diff\u00e9rence entre le service client et le customer care.<\/li>\n<li>La tendance \u00e0 perdre l\u2019aspect humain dans le mode de consommation actuel, et de notre responsabilit\u00e9 en tant qu\u2019entrepreneur de le faire vivre.<\/li>\n<li>De l\u2019image que renvoie notre customer care sur notre entreprise, et se son importance pour un personnal branding qui met en confiance.<\/li>\n<li>Comment trouver l\u2019\u00e9quilibre entre le temps qu\u2019il faut investir dans son customer care et le temps qu\u2019il faut d\u00e9gager pour ses autres activit\u00e9s ?<\/li>\n<li>Le client est-il roi ? Quel type de relation entretenir avec ses clients dans l\u2019id\u00e9al ?<\/li>\n<li>Comment g\u00e9rer les haters et les trolls ?<\/li>\n<li>Quand est-ce qu\u2019on sort du care du customer care ? Comment poser ses limites ?<\/li>\n<li>Que faire quand on n\u2019aime pas s\u2019occuper du customer care ? Peut-on d\u00e9l\u00e9guer ou est-ce dangereux pour notre business ?<\/li>\n<li>Les astuces pour bien s\u2019occuper de son customer care, m\u00eame quand on n\u2019aime pas \u00e7a.<\/li>\n<li>Les 3 erreurs les plus commises par les entrepreneurs.<\/li>\n<li>Comment s\u2019organiser et d\u00e9velopper un business rentable quand on n\u2019a que quelques heures pour travailler.<\/li>\n<\/ul>\n<p>N\u2019h\u00e9sitez pas \u00e0 partager cet \u00e9pisode si vous pensez qu\u2019il peut int\u00e9resser vos proches.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>Vous pouvez retrouver Doriane :<\/p>\n<ul>\n<li><a href=\"https:\/\/bakerbloom.com\/podcast\/\">Sur son podcast<\/a><\/li>\n<li><a href=\"https:\/\/bakerbloom.com\/\">Sur son site web<\/a><\/li>\n<li>Sur ses comptes<a href=\"https:\/\/www.instagram.com\/doriane_baker\/\"> instagram<\/a> et <a href=\"https:\/\/www.linkedin.com\/in\/dorianebaker-customer-care\/\">Linkedin<\/a><\/li>\n<\/ul>\n<p>A la semaine prochaine<\/p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.20.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb47px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<h2>RESSOURCES<\/h2>\n<ul>\n<li><a href=\"https:\/\/angeliquelesueur.com\/newsletter\">Inscrivez-vous \u00e0 la newsletter qui fait du bien pour recevoir chaque semaine mes r\u00e9flexions, exercices de coaching sur le mindset et l&rsquo;entrepreneuriat<\/a><\/li>\n<li><a href=\"https:\/\/angeliquelesueur.com\/test\">Passez le test pour identifier les messages de votre inconscient<\/a><\/li>\n<\/ul>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.19.3&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.19.3&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.20.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bbLumios Marker||||||||\u00a0\u00bb text_font_size=\u00a0\u00bb41px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<p style=\"text-align: center;\">Retrouvez-moi sur les r\u00e9seaux<\/p>[\/et_pb_text][et_pb_social_media_follow _builder_version=\u00a0\u00bb4.19.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_social_media_follow_network social_network=\u00a0\u00bbinstagram\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/instagram.com\/angeliquelesueur_\u00a0\u00bb _builder_version=\u00a0\u00bb4.19.3&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#ea2c59&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb follow_button=\u00a0\u00bboff\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb]instagram[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=\u00a0\u00bblinkedin\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/www.linkedin.com\/in\/angelique-lesueur\/\u00a0\u00bb _builder_version=\u00a0\u00bb4.19.3&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#007bb6&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb follow_button=\u00a0\u00bboff\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb]linkedin[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=\u00a0\u00bbspotify\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/open.spotify.com\/show\/3VfnTC4pGcd1UCl1eKgR2d\u00a0\u00bb _builder_version=\u00a0\u00bb4.19.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#1db954&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb follow_button=\u00a0\u00bboff\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb]spotify[\/et_pb_social_media_follow_network][\/et_pb_social_media_follow][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"<p>Qu\u2019est-ce que le customer care ? Peut-on prendre soin de ses clients tout en conservant des limites ? En quoi le customer care est un atout pour le d\u00e9veloppement de son entreprise ? C\u2019est ce dont vient nous parler aujourd\u2019hui Doriane, experte et formatrice en customer care. <\/p>\n","protected":false},"author":1,"featured_media":222974,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat.\n<blockquote>Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum zzril delenit augue duis dolore te feugait nulla facilisi. Nam liber tempor cum soluta nobis eleifend option congue nihil imperdiet doming id quod mazim placerat facer possim assum. Typi non habent claritatem insitam; est usus legentis in iis qui facit eorum claritatem. Investigationes demonstraverunt lectores legere me lius quod ii legunt saepius.<\/blockquote>\n<img class=\"alignright wp-image-220594\" src=\"https:\/\/www.angeliquelesueur.com\/wp-content\/uploads\/2020\/10\/OliviaPro-Yoga20-1.jpg\" alt=\"\" width=\"300\" height=\"300\" \/>Claritas est etiam processus dynamicus, qui sequitur mutationem consuetudium lectorum. Mirum est notare quam littera gothica, quam nunc putamus parum claram, anteposuerit litterarum formas humanitatis per seacula quarta decima et quinta decima. Eodem modo typi, qui nunc nobis videntur parum clari, fiant sollemnes in futurum. Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. 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